Returns and Exchanges

Returns and Exchanges Policy

We want your chosen pair to fit you perfectly. If something isn't right, we'll help with an exchange or return. Here's everything you need to know.

You can return or exchange an item within 14 calendar days of receiving your order, in accordance with EU consumer protection law.

Based in Warsaw? Try before you buy

So the question of returns never even comes up, try-on delivery is available in Warsaw. You can try the models and sizes you like at home and keep only what fits. Not sure about your size? Message us on Instagram and we'll help you choose.

Return & exchange conditions

For us to accept a return or exchange, the footwear must be in its original condition:

  • unworn (including for photo or video shoots),
  • clean soles, no creases, signs of wear or damage,
  • original box and all tags intact.

How to make a return or exchange

It's simple:

  1. Make sure the item meets the conditions above.
  2. Fill out the return form you'll find in the box, and place it back inside together with the shoes. The form has a QR code — scan it to review the return conditions.
  3. If the item was part of a promotion with a gift, return the complete set.
  4. Send the parcel to the address below.

Return Address via InPost:

MARMI Boutique
InPost Paczkomat, Ząbki                                     Paczkopunkt Bioskamed, Warszawa  
Warszawska 5, 05-091, Poland                           Markowska 7, 03-742, Poland
Contact person: Lizaveta Dvorak
Phone: +48 795 703 277
Email: marmi.boutique@gmail.com

Return shipping costs are covered by the customer, except when the return is due to a manufacturing defect.

Warranty

All footwear comes with a 30-day warranty from the date of receipt. It covers manufacturing defects: stitching and hardware, sole issues (cracks, delamination).

The warranty does not cover: signs of wear and natural aging of the material, mechanical damage, consequences of improper use or care, problems after self-repair, allergic reactions to materials.

If a defect occurs

Let us know within 7 days of discovering it at marmi.boutique@gmail.com. Please include:

  • order number and proof of purchase,
  • description of the problem,
  • photos or video of the defect.

We'll inspect the item and, if the defect is confirmed, offer one of the following:

  • free repair (if possible),
  • exchange for a similar model (if available),
  • refund (if repair or exchange isn't possible).

Refunds

Once we receive and check the item, we'll refund the same card or account used for payment. Processing usually takes 7–14 business days (depending on your bank). Shipping costs and any customs duties/taxes paid on delivery are non-refundable.

If you have any questions, please contact us at marmi.boutique@gmail.com. We’re always happy to help!